Shipping policy
Last Updated: June 2026
At Narcys, we are committed to delivering your order as efficiently and securely as possible. We work closely with our fulfillment and logistics partners to ensure every order is processed, shipped, and delivered with care.
Order Processing
Once your order is placed, our team begins preparing it for shipment.
Most orders are processed within 1–3 business days after payment has been successfully received.
During periods of high demand, promotional events, holidays, or product launches, processing times may be slightly extended.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Shipping & Delivery
We currently ship throughout Canada and the United States, with plans to expand to additional countries in the future.
Most orders are delivered within 6–12 business days after shipment.
Delivery times may vary depending on destination, carrier availability, weather conditions, customs processing, seasonal demand, and other circumstances beyond our control.
While we strive to deliver every order as quickly as possible, delivery dates are estimates and cannot be guaranteed.
Customers will receive tracking information as soon as their order has been dispatched.
Fulfillment & Logistics Partners
To provide reliable service across North America, orders may be fulfilled and delivered through a network of trusted international fulfillment and logistics partners.
Depending on destination and inventory availability, shipments may be handled by providers such as:
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Cainiao
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UniUni
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Apple Express
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Canada Post
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USPS
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PiggyShip
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Uni Express
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Other regional delivery partners
The carrier assigned to your shipment may vary based on the most efficient available route.
Free Shipping
We proudly offer Free Shipping on all eligible orders unless otherwise stated during checkout.
Any applicable customs duties, taxes, or import fees imposed by local authorities remain the responsibility of the customer where required by law.
Order Tracking
Once your order has been shipped, tracking details will be sent to the email address provided during checkout.
Please allow a short period for tracking information to become active after dispatch.
Delivery Protection Insurance
For added peace of mind, Delivery Protection Insurance may be available for purchase during checkout.
When selected, eligible coverage includes:
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Packages confirmed lost in transit.
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Packages damaged during transportation.
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Verified theft after delivery where reasonable supporting evidence is provided.
Delivery Protection Insurance applies exclusively to shipping-related incidents and does not replace or extend the coverage provided under our Return & Refund Policy.
Incorrect Shipping Information
Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.
Narcys is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address information provided during checkout.
Delayed Deliveries
Although most orders arrive within the estimated delivery window, occasional delays may occur due to factors outside our control.
These factors may include carrier disruptions, weather conditions, customs inspections, high shipping volumes, or other logistical circumstances.
If your order appears significantly delayed, please contact our support team and we will gladly investigate the shipment on your behalf.
Order Changes & Cancellations
Our fulfillment process begins shortly after an order is placed.
If you need to modify or cancel your order, please contact us as soon as possible at:
While we will do our best to accommodate requests, modifications or cancellations cannot be guaranteed once an order has entered processing or has been shipped.
Returns
If you wish to return an item, please contact us within 14 days of delivery.
Items must be returned:
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Unworn
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Unused
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Unwashed
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In original condition with tags attached
Return instructions and the appropriate return address will be provided by email once the return request has been approved.
For complete details regarding eligibility, refunds, and return procedures, please refer to our Return & Refund Policy.
Contact Us
If you have any questions regarding shipping, tracking, delivery, returns, or your order, please contact:
Narcys
Email: narcysclot@gmail.com