Refund policy
At Narcys, we want you to shop with confidence. That's why we offer easy returns within 14 days of delivery on eligible purchases.
Eligibility for Returns
To be eligible for a return, your item must:
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Be unworn, unused, and unwashed.
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Have all original tags attached.
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Be in its original packaging.
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Be accompanied by proof of purchase or order confirmation.
Items that do not meet these requirements may not be eligible for a refund.
Return Request Period
Return requests must be submitted within 14 days of the delivery date.
Once your return request has been approved, the item must be shipped back promptly according to the instructions provided by our support team.
How to Start a Return
To request a return, please contact us at:
Please do not send any items back without contacting us first.
If your return request is approved, we will provide you with:
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Return authorization.
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Return instructions.
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The appropriate return shipping address via email.
Items returned without prior authorization will not be accepted.
We do not charge any restocking fees.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If your item arrives damaged, defective, or if you receive the wrong product, contact us immediately at:
We will review the issue and work to resolve it as quickly as possible.
Exchanges
If you would like a different size or color, we recommend requesting a return for the original item and placing a new order for the desired item once the return has been approved.
Non-Returnable Items
For hygiene and quality assurance reasons, we cannot accept returns on:
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Worn items.
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Washed items.
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Items with stains, odors, fragrances, or signs of use.
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Items missing original tags.
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Gift cards.
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Personalized or custom-made products.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Return Shipping Costs
Customers are responsible for return shipping costs for returns based on:
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Change of mind.
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Incorrect size selection.
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Personal preference.
If the item received is defective, damaged, or incorrect, Narcys will cover reasonable return shipping costs or provide an appropriate resolution.
Countries We Serve
This Return & Refund Policy applies to orders shipped within:
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Canada
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United States
14-Day Easy Returns
We stand behind the quality of our products.
Customers may request a return within 14 days of delivery, provided that:
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The item meets all return eligibility requirements outlined above.
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The return request is submitted within 14 days of delivery.
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The returned item passes inspection upon receipt.
Returns and refunds are handled in accordance with applicable consumer protection laws in Canada and the United States.
For any questions regarding returns or refunds, please contact: